MuleSoft’s Anypoint Platform™ is the world’s leading integration platform for SOA, SaaS, and APIs. MuleSoft provides exceptional business agility to companies by connecting applications, data, and devices, both on-premises and in the cloud with an API-led approach. By leveraging Anypoint Platform, companies can re-architect their SOA infrastructure from legacy systems, proprietary platforms, and custom integration code to create business agility. They can migrate technology infrastructure to the public or private cloud and prioritize adoption of SaaS applications and other cloud technologies.
Mule ESB, CloudHub iPaaS, API Manager, and hundreds of SaaS and on-premises connectors and templates are the building blocks of the only unified connectivity platform for integration that allows companies to deploy their integrations in a hybrid environment, connecting to both SaaS applications and on-premises systems seamlessly.
Welsh Water use Anypoint Platform™ to create a flexible integration layer that sits between its front- and back-end systems, so customer data can flow freely between them. This layer is built with a number of reusable APIs that support greater automation and self-service in the customer journey.“We want to spend more time having quality conversations with customers who need our help the most — such as those experiencing financial difficulties, learning problems, or complicated home lives. By reducing the time our service agents spend doing basic transactions, we’re freeing them up to focus on supporting those who need us most.
Ultimately, that’s providing a better customer service, and better outcomes for the people of Wales,” explains Kit Wilson, Head of Transformation, Welsh Water.Welsh Water is also using API-led integration to create a single view of the customer.
This will bring the company closer to realizing its goals of optimizing customer experiences and driving greater operational efficiencies, by enabling more self-service and equipping service teams with better insights into customer journeys.“The APIs we’ve built with MuleSoft can be reused in other channels, and to give our service agents information that helps them create better experiences for our customers.
Our aim is to build a single omnichannel customer view for anyone in our business who interacts with customers. This means when a service agent answers the phone, they already know who the customer is and what they need.”
- Develop: Design and build APIs and integrations at lightning speed
- Deploy: Run easily to any cloud and on-premises with a single runtime
- Manage: Gain real-time visibility and govern APIs and integrations from one interface
- Secure: Ensure automated security and threat protection at every layer
- Reuse: Jumpstart projects with a single marketplace for APIs and integration assets