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Synthetix
Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The leading cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.
Lili, Welsh Water's Chatbot
Lili is more than just a chatbot. With Natural Language Processing, Lili understands user intent and resolves customer queries in a frictionless manner on Welsh Water's website. Powered by AI, she learns from each customer interaction, continuously improving customer experience over time as a leading brand ambassador for Welsh Water.
Integrated customer service tools are more than the sum of their parts. Welsh Water benefits from a raft of additional products from Synthetix:
Synthetix Knowledge is a centralised intelligent Knowledge Base, supporting your customer and supporting your agents.
Synthetix Chat is the natural escalation point of customer contact after a Chatbot, handling more sensitive or complex queries.
Synthetix Decisions is a flowchart-like agent scripting tool, empowering your agents with the tools to enable advanced problem-solving.
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