We believe that we will need to invest to
meet customers’ growing expectations for the
reliability of their drinking water supplies. The
aim of this strategic response is to provide
connectivity between our water resource
supply zones and treatment works by moving
from a traditional point to point distribution
system to an automated grid system, that
incorporates redundancy and strategic
storage where necessary. The strategic
response could ultimately:
• Reduce the number of water resource
zones from 24 to 11 through connecting
assets;
• Move from 63 to 39 water treatment
works, which are more resilient to power
outages, flooding and water quality
contaminants;
• Aim to ensure that there is never just a
single point of supply to groups of 5000
properties or more - the trigger level at
which an alternative supply, in the event
of an outage, cannot be provided by
tankering;
• Build at least 24 hours’ worth of treated
water storage capacity at our treatment
works;
• Transition from point to point distribution
systems to grid and ring main supply
systems in urban areas; and
• Secure the physical and cyber security of
our assets to prevent supply disruption.